This is to ensure that we continue to provide our clients with world class legal services at affordable prices.
We want to reassure all of our clients that there will be no change in the service you experience now or in the future.
This year across the United Kingdom and Australia our staff will serve nearly 200,000 clients, more than we ever have in our history.
Our success over the past 80 years is due to our commitment to our clients and our long history is built on providing the best possible outcomes for them.
This is what we do best and this is what we will continue to do every single day.
We have always put the interests of our clients first and that will never change.
Slater Gordon Solutions
We will refer to this website, www.compasscosts.co.uk as “our website” in this policy.
Slater and Gordon Lawyers is part of a group of companies which includes Slater and Gordon (UK) LLP (“Slater and Gordon”, “we”, “us”). We take privacy and confidentiality very seriously. We comply with the Data Protection Act 1998 and related data protection legislation, including the EU General Data Protection Regulation. This policy explains how we use the information and personal data about those who visit our web-site, provide us with information about a potential claim, and about those who subscribe to our email updates.
By visiting our website and submitting information to us, you consent to our using your personal data and/or information in accordance with this policy. If you are a client of the firm, we may use information about you in different ways. Further information about this is available on request.Electronic information
Some information about our website users is collected automatically and this may be used by us to monitor and analyse how our site is used by visitors. The process does not, however, identify any individual person using the site. We do not collect cookies.Your personal information
We invite you to provide personal information by filling in our request a call back forms, claim forms, by email or to subscribe to our mailing list(s).Purpose of Processing
We will use the personal details you provide us in accordance with your request and/or to provide you with information about legal developments, news or events if you have subscribed to these.Disclosure to third parties
We will only disclose your personal information to suppliers who process information on our behalf. We will not disclose information on your claim to anyone without your prior approval, unless we are legally required to do so, or in the event of the sale of the business and/or assets of Slater and Gordon (UK) LLP.Accessing and updating your information
You have the right to access information we hold about you. Please email our Data Protection Officer at email@example.com if you wish to make an access request, if you would like to update or amend the information we hold about you or if you have any other queries about this policy.
If you change your mind and no longer wish to receive information or email updates, you can click on the ‘unsubscribe’ link on any email received by you from us or notify us of this by contacting our digital team at firstname.lastname@example.org.How long we’ll keep the information
We will keep the personal information you provide for as long as it is reasonable and necessary for the purpose of the processing. If we open a file and you become our client, the personal information will be kept in our line with the statutory obligations.Security
Information is transmitted over a secure link, using 128 bit encryption. Our security measures include the use of intrusion detection systems. The internet is not a secure medium. Therefore, although we have endeavoured to protect the security of the information we collect and process, we cannot ensure the security of data transmitted to or from our website via the internet. Any transmission is at your own risk (including the sending or receiving of email messages). Where you are provided with any confidential information (including a user ID or password), you must not disclose such information to any third party.Governing law
This website and your use of it is governed by the laws of England and Wales. In accessing this website you agree that any dispute about its use will be determined only by the courts of England and Wales. Please note that this policy does not create any contractual or other legal rights. We may change this policy at any time by updating this page, and therefore recommend you check this page from time to time to ensure you are referring to the current policy. Your continued use of our website, following the posting of any changes, indicates your acceptance of such changes. This policy is effective from 1 May 2018.Complaints
For more information about this policy, or if you would like to make a complaint, please contact email@example.com.
We will endeavour to resolve any of your concerns or complaints, however if we are unable to do so to your satisfaction, you can contact the Information Commissioner’s Office (ICO), the website is www.ico.org.uk or telephone 0303 123 1113.
In general you may visit our website without providing us with any personal information. However, there are times when we may need information from you, which includes your internet address so that we can track unique visits to our site for analytic purposes.What is the new law?
'_utma', '_utmb', '_utmc' and '_utmz'
These are used by Google Analytics to anonymously count visits to the site and tell us patterns in how the user moves around the site, again enabling us to make the site better.Third party cookies
Cookies for certain other services (e.g. Facebook, Twitter, AddThis) are set by the embedded content. We don't control these cookies so for more information we advise you to check those services' cookie policies.
The open nature of the internet is such that data may flow over networks without security measures, and may be accessed and used by people other than those for whom the data is intended. While this is out of our control, we aim to apply appropriate levels of security at all times.
Our website uses Secure Socket Layer (SSL) to enhance security when entering sensitive data while requesting an online quote. SSL is the industry standard technology for protecting and maintaining the security of message transmissions over the internet. When you enter sensitive data from secured sites, encryption will scramble your data into an unreadable format to inhibit unauthorised access by others.
We aim to offer all our clients a friendly and efficient service however we do accept that, from time to time clients may wish to express concern about the legal process or the service provided by our firm or our professional service providers. If for any reason you are unhappy about any aspect of your representation please make initial contact with your Legal Representative or the Manager responsible for the team who has conduct of your case. Full contact details can be found on all communications sent to you by our firm.
If the Legal Representative or Manager is not able to resolve the matter to your satisfaction, or you consider it inappropriate to contact that individual, then we would ask that you contact the Customer Services Team to discuss your concerns.The Customer Services Team can be contacted by the following methods:
The complaint will be dealt with in accordance with the firm’s complaints procedure which is detailed below:
If, for whatever reason, you feel unable to make the complaint personally we are able to accept complaints from another person but, in the absence of express verbal or written consent from you, we will not be able to discuss the details of your case with them. Our response will be directed, in writing, to you. You may wish to consider letting us have specific instructions to deal with another person in these circumstances.Step 1 - On Receipt of Your Complaint:
On receipt of your complaint our Customer Service Team will acknowledge it and may attempt to resolve the issues with you informally over the telephone if this is appropriate.
If your complaint cannot be resolved in this way or if the Customer Service Team feels that a more thorough investigation is needed, your complaint will proceed to Step 2 of the complaints procedure.Step 2 – Our Formal Response:
Whilst we aim to respond to you within 21 days, as per the guidelines set by the Legal Ombudsman, we have 8 weeks from the date that we receive your complaint to resolve it to your satisfaction. If upon receipt of our final formal response or upon expiry of the 8 week period you remain unhappy, you are entitled to refer the matter to the Legal Ombudsman whose details can be found at the bottom of this page. However, we will always be happy to discuss the issues with you further if you wish to do so prior to taking this step.Normally, you will need to bring a complaint to the Legal Ombudsman within:
The Legal Ombudsman will not however accept complaints where the act/omission or date of awareness was before 6th October 2010.
Where you have followed our complaints procedure, the time limit for pursuing a complaint to the Legal Ombudsman is no later than six months from the date on which you received a definitive response to your complaint from this firm, or from the last day of the eight week period, whichever is the earlier.
There are exceptions to the eight week and six months rules. For information relating to those exceptions, please refer to the scheme rules on the Legal Ombudsman website. Legal Ombudsman contact details:The Legal Ombudsman can be contacted in the following ways: